Shipping Policy | ModulesLink

Order Processing

All orders for industrial control modules, AC/DC power supplies, DC/DC converters, signal isolators, and related industrial automation products are processed within two (2) to five (5) business days after payment confirmation, subject to product availability and completion of our quality inspection process. Standard in-stock items typically ship within two (2) business days, while made-to-order or customized products, including DIN rail power supplies with non-standard output voltages, may require seven (7) to fifteen (15) business days for manufacturing and full-load burn-in testing before shipment. You will receive a shipment confirmation email with tracking information once your order has been dispatched from our facility.

Shipping Methods and Carriers

We ship our industrial power supply products worldwide using trusted international freight carriers. For express shipments, we primarily use DHL Express, FedEx International Priority, and UPS Worldwide Express, which typically deliver within three (3) to seven (7) business days to most destinations. For standard shipments, we use SF Express, EMS, and national postal services, with delivery times of seven (7) to twenty-one (21) business days depending on the destination country. For bulk orders exceeding thirty (30) kilograms or large quantities of industrial automation equipment, sea freight and air freight options are available through our logistics partners. The shipping method and carrier for your order will be confirmed at the time of quotation based on product weight, destination, and your specific delivery requirements.

Shipping Costs

Shipping costs are calculated based on the dimensional weight and actual weight of the package, destination country, selected shipping method, and any applicable insurance or signature confirmation services. For sample orders of single industrial power supply modules, shipping costs are typically quoted separately and added to the product invoice. For volume orders, we offer consolidated shipping options to reduce per-unit freight costs. Free shipping is available for qualifying orders above a minimum value threshold, which varies by region. All shipping costs, including any additional surcharges for remote areas, fuel surcharges, or oversized packages, will be clearly communicated in the proforma invoice before you confirm your order.

Customs, Duties, and Taxes

For international shipments of industrial automation products, the recipient is responsible for any applicable customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), and customs clearance fees imposed by the destination country. ModulesLink declares the actual transaction value on all commercial invoices and does not under-declare product values under any circumstances. We recommend consulting with your local customs broker or freight forwarder to understand the applicable import duties and tax rates for industrial power supplies and electronic components in your country. We can provide Harmonized System (HS) codes, certificates of origin, and other shipping documentation to facilitate customs clearance.

Tracking and Delivery

Once your order is shipped, you will receive a tracking number via email that allows you to monitor the shipment status in real time through the carrier website. Estimated delivery times are provided as guidance only and may vary due to customs processing, public holidays, weather conditions, or remote destination locations. We require a physical shipping address for all deliveries; we do not ship to P.O. boxes for industrial automation products. If a package is returned to us due to an incorrect address, failure to pay customs duties, or non-delivery after three (3) delivery attempts, additional shipping charges will apply for re-shipment.

Damage and Loss

Please inspect all packages upon arrival and note any visible damage on the carrier delivery receipt before signing. If you discover concealed damage or a shortage after opening the package, please contact us within forty-eight (48) hours of delivery with photographic evidence. We will assist with filing a claim with the carrier and arrange for replacement or compensation based on the insurance coverage applicable to your shipment.

Contact Us

If you have any questions about our shipping policy or need assistance with tracking your order, please contact us.